GlassStall sends your customers an SMS the moment their vehicle hits the stall — with a real photo from the bay. Updates every 30 minutes. Completion text when it's ready. No more guessing. No more angry calls.
GlassStall runs quietly in the background — no DMS required, no process changes for your team.
The moment a tech opens the repair order, GlassStall fires the first text to the customer — no extra steps for your team.
The customer receives a real photo of their vehicle in the bay. Trust is built the instant the message lands.
Fresh photos throughout the job keep the customer informed without a single phone call to your service desk.
A completion text tells the customer their car is done and waiting. No hold music. No callbacks. No confusion.
Customers don't leave unhappy because of the repair. They leave unhappy because no one told them what was happening. GlassStall closes the communication gap between your bay and your customer — automatically, every time.
The number one reason customers leave a service drive unhappy isn't the repair — it's the silence. They felt ignored. GlassStall fixes that at the source.
GlassStall solves real, daily problems for service advisors, technicians, and the customers they serve.
Customers who feel informed leave 5-star reviews. Stop losing surveys over silence.
Photos from the stall remove the "what are they really doing back there?" doubt that drives complaints.
When customers can see their vehicle on the lift, they approve recommended work faster — and more often.
Transparent communication shortens approval cycles, increases ticket size, and keeps techs productive.
A great service experience is the #1 reason customers come back. Make every visit memorable.
Free your service writers from status-update calls so they can focus on selling and supporting.
No DMS required. No IT department. No training days. GlassStall runs on your existing shop WiFi and a standard IP camera — you can be live the same day you sign up.
GlassStall was founded by Marcel L. Crockett, M.L.S. — a results-driven automotive aftersales leader with over a decade of experience optimizing dealership operations, service performance, and customer satisfaction at the highest levels of the industry.
As an Area Manager at Stellantis and previously a Field Manager at General Motors / AC Delco, Marcel spent years inside service drives watching the same problem repeat itself: customers feel ignored, advisors get buried in status calls, and CSI scores suffer for it.
GlassStall is the tool Marcel always wished existed — simple enough for any shop, powerful enough to change the customer relationship from the very first text.
Request a demo and we'll walk you through a live example — no pressure, no pitch deck, just GlassStall doing its thing in a real bay.
Marcel will personally follow up within one business day.